AI agents for the real world
Solve operational problems using specialised AI agents that work over the phone and WhatsApp. Handle customer calls, automate on-site tasks and more.
What you can do with AIDE
Our platform is designed to deploy highly customised agents. See below for examples of common use cases.
On-site agent
Site staff call or WhatsApp our AI agent to report progress, request information, or log incidents.
- •Daily progress reporting
- •Observation reporting
- •Safety incident logging
- •Material requests
- •Site issue escalation
Inbound call handling
Answer every call, qualify leads, and route to the right team. Even when you're busy or after hours.
- •Natural conversations
- •Lead qualification
- •Emergency call routing
- •Appointment booking
- •Emergency call routing
Incident reporting
Automated documentation and escalation of safety incidents, compliance issues, and critical events.
- •Safety incident reports
- •Compliance documentation
- •Automatic escalation
- •Real-time notifications
- •Anonymous reporting
Recruitment screening
Reduce your time to hire by screening candidates over the phone.
- •Phone screening
- •Candidate qualification
- •Automated scoring
- •Anonymous reporting
Knowledge assistant
Provide instant support, answer FAQs, and resolve common issues for your time over the phone or WhatsApp.
- •Standard operating procedures
- •How to guides
- •Product information
- •Technical support
Maintenance requests
Capture maintenance requests, triage based on urgency and route to the right team.
- •Maintenance request logging
- •Urgency assessment
- •Route to the right team
- •Automated follow-up
Our platform capabilities
Concrete capabilities that work out of the box—no complex setup required.
Phone & WhatsApp
Our platform allows you to deploy agents over the phone and WhatsApp. This allows you to deploy agents with minimal change management.
Smart actions
Set up actions based on specific triggers in the conversation (e.g. get notified when material delivery is delayed).
Scheduling
Allow your agent to book appointments, send confirmations, and manage calendars without human intervention.
Escalation
Intelligently routes calls based on context, urgency, and availability. Escalates critical issues to the right person immediately.
Team management
Role-based access control for your team to manage, configure, and oversee AI agents. Full visibility and control over operations.
Visual analysis
Enable your agent to analyse photos and videos to identify quality issues, safety hazards, and more.
Our approach
We move fast and prove value before you commit.
Identify use cases
Our team helps you identify the most valuable use cases for your business and define the scope of the pilot.
Pilot to prove value
Our platform enables us to get a pilot running in days. This allows us to objectively measure the ROI and value of the solution.
Scale with support
If you're happy with the pilot, we'll help you scale the solution to your entire business and integrate with your existing systems.
Integrates with your business systems
Our platform is designed to integrate seamlessly with any business system.
See AIDE in action
Transform how your business handles voice communications