Handles requests. Routes emergencies.
Our AI works 24/7 over the phone, Whatsapp and text messages to handle field service operations and manage team communications.
Try a live demo for field service reporting.
Handle every type of operational call
From routine maintenance to emergency escalation, AIDE manages all field communications intelligently.
Maintenance requests
Capture equipment issues, assess urgency, and create work orders automatically.
Inspection reporting
Document inspection findings, compliance results, and required follow-up actions.
Smart call routing
Automatically categorize calls and route to appropriate specialists based on context.
Emergency escalation
Critical issues trigger immediate alerts to emergency response teams within minutes.
Real-time notifications
Teams get instant updates on critical issues and automated follow-up confirmations.
System integration
Connects with maintenance systems, work order platforms, and compliance databases.
How it works
See how AIDE handles field service operations
- 1
Team calls in
Field teams call to report maintenance needs, inspections, or general questions.
- 2
AI categorizes call
AIDE listens for context clues to determine if it's maintenance, inspection, or general inquiry.
- 3
Gathers key details
Captures equipment IDs, locations, issue descriptions, urgency, and safety concerns.
- 4
Takes immediate action
Creates work orders, escalates emergencies, or routes to appropriate specialists.
- 5
Confirms and follows up
Provides confirmation and ensures teams receive timely responses from relevant departments.
Incoming call
Hi, I need to report a maintenance issue. Equipment unit B-47 has a hydraulic leak and is no longer operational. This is affecting our production line.
AIDE responds naturally
I understand you have a hydraulic leak on unit B-47 that's impacting operations. Can you tell me the severity of the leak and if there are any safety concerns?
Request Captured
Action Taken
I've created a priority work order for unit B-47 and notified our mobile repair crew. They'll contact you within 30 minutes with an ETA.
Ready to streamline field operations?
Handle maintenance requests, inspections, and emergencies with intelligent AI assistance.