Turn calls and messages into orders 24/7
Our AI receptionist takes orders over the phone and Whatsapp for your business. Set up and customise in minutes.
Our platform capabilities
Concrete capabilities that work out of the box—no complex setup required.
Phone & WhatsApp
Our platform allows you to deploy agents over the phone and WhatsApp. This allows you to deploy agents with minimal change management.
Smart actions
Set up actions based on specific triggers in the conversation (e.g. get notified when material delivery is delayed).
Scheduling
Allow your agent to book appointments, send confirmations, and manage calendars without human intervention.
Escalation
Intelligently routes calls based on context, urgency, and availability. Escalates critical issues to the right person immediately.
Team management
Role-based access control for your team to manage, configure, and oversee AI agents. Full visibility and control over operations.
Visual analysis
Enable your agent to analyse photos and videos to identify quality issues, safety hazards, and more.
How it works
See how AIDE lets customers order over the phone and Whatsapp
- 1
Incoming call
When a call comes in, AIDE answers it by plugging into your existing phone system.
- 2
Gathers information
Based on your instructions, AIDE answers questions and gathers information from the caller.
- 3
Takes actions
AIDE can take actions like booking appointments, sending text messages to your team or following up with the caller via email.
- 4
Review calls
All calls are recorded and transcribed so you can review them on your dashboard later.
- 5
Updates your systems
Integrate your CRM or booking system and AIDE will update it with information from the call.
Incoming call
Hi, I need to order some building materials for a project. Do you have lumber in stock?
AIDE responds naturally
Thanks for your interest in our building materials. I can help you with your lumber order. What type and quantity are you looking for?
Request Captured
Action Taken
I've passed your order onto our team and it will be ready for collection next Tuesday. Would you like me to send you the order confirmation and pick up details via email?